Mobile billing

Mobile communications – with their complex tariffs and numerous call-rates, are particularly prone to billing problems. Wrongly implemented rates including incorrect line rentals and costs of calls, as well as 'forgotten' bonuses, have all been identified through Segmentation's mobile billing audit. Recently, rebates of £42,000 (Housebuilder) and £33,000 (Manufacturer) have been received as a direct result of our mobile billing audit.

Personal use of company mobiles – not just calls but also texting, voting, downloads, ringtones, payments, MMS, mobile-web – can be a high cost for businesses and has attracted the attention of HM Revenue & Customs looking to collect the VAT on charges relating to personal use, this is where a mobile billing audit can prove invaluable.

Many other cost implications can arise if the whole mobile 'estate' is not closely supervised – usage may fail to reach the levels contracted to achieve a discount, new handsets may be added above expected levels, International call rates may not have been negotiated and users may not be taking advantage of 'free' capped calls.

Although the mobile billing audit is the starting point for rectifying billing problems, the constantly changing contracting and pricing mechanisms require a focused approach with almost constant monitoring in order to achieve best value.

Contact us today to undertake your free mobile billing audit.

Mobile billing